Module Summary
Dr Chandra Kanneganti shares tips for coping with patients who are violent, aggressive or abusive towards GPs or staff.
Learning Objectives
The article covers:
- Identifying why the patient is exhibiting this type of behaviour
- Subconscious changes in behaviour
- Customer service training
- Risk-assessing practice premises
After reading this article you will be asked to record your learning points and some action points to earn a suggested 1 CPD credit. Below are some suggested questions to reflect on as you work through the module:
- Would you be able to understand why the patient is acting aggressive?
- Have all frontline staff attended customer service training?
- Were your premises risk-assessed in order to identify any potential hazards?
- Does your practice have processes in place for staff and doctors to call for assistance?
Author
Dr Chandra Kanneganti is a GP in Stoke-on-Trent who undertakes the Violent Patients scheme in Stoke and North Staffordshire practices.
Date module published
May 01, 2017
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