Module Summary
GP trainer Dr David Coleman explains the factors that lie behind so-called heartsink patients and what you can do to get the doctor-patient relationship back on track
Learning Objectives
This module will give you tools you need to understand and manage 'heartsink' patients, including:
- Recognising dysfunctional doctor characteristics
- Recognising the typical characteristics of heartsink patients
- How the practice can work together to improve dysfunctional doctor-patient relationships
Author
Dr David Coleman is a GP partner and trainer in South Yorkshire
Date module published
Nov 30, 2018
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