Module Summary
Dr Edward Pooley advises on how you can make traditionally difficult consultations constructive for both yourself and your patients
Learning Objectives
This module will support you in dealing with:
- The angry patient
- Challenging situations
- Inappropriate requests, such as prescriptions, referrals or tests
- Practising common scenarios before they occur
Author
Dr Edward Pooley is a GP and communications trainer in Nottingham.
He also runs a large Facebook group, open to all healthcare professionals, that focuses on how to have difficult conversations:
Date module published
Oct 08, 2021
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