Module Summary
Dr John Allingham explains how to defuse patient complaints.
Learning Objectives
The article covers:
- Responding to online criticism
- Keeping the patient informed of progress
- Acknowledging formal written complaints
- When immediate removal is permitted
After reading this article you will be asked to record your learning points and some action points to earn a suggested 1 CPD credit.
Author
Dr John Allingham is medical secretary for Kent LMC and also represents general practice on NHS England’s Performance Assessment Group, which examines patient complaints.
Date module published
May 01, 2017
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