Module Summary
Dr Pamela Martin advises on how to protect your team against the growing risk of violence from patients
Learning Objectives
This module will take you through some key scenarios with tips on protecting your practice staff against violence, including:
- Training staff to deal with difficult consultations and demands
- Planning ahead so that receptionists and clinicians know procedures and are safe in the event of an emergency
- Sharing information about risks with the whole team
- Learning from previous incidents
Author
Dr Pamela Martin is a GP in London
Date module published
May 02, 2019
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